Frequently Asked Questions

How does Directory Sync with Active Directory work?

Importing your team from Active Directory.

Written by Sabrina Treitz
Updated over a week ago

How do I change or reset my password?

Follow these steps to change or reset your Access password

Written by Sabrina Treitz
Updated over a week ago

How secure is my data?

Welkio Access keeps your security a top priority.

Written by Flo Ferere
Updated over a week ago

How long will Welkio Access store my data?

Access will securely store your data indefinitely

Written by Flo Ferere
Updated over a week ago

Does Welkio Access have an API?

The API is currently in limited release.

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Written by Michael Zhao
Updated over a week ago

Is Welkio Access available in multiple languages?

Multi-language Support Coming Soon!

Written by Sabrina Treitz
Updated over a week ago

What do I need to get properly set up with Welkio Access?

What do I need to get started with Welkio?

Written by Flo Ferere
Updated over a week ago

What printer labels are supported by Welkio?

Print using Brother DK1202 badge labels

Written by Sabrina Treitz
Updated over a week ago

How do I disconnect a sign-in iPad?

Remove a device from Welkio Access at anytime.

Written by Sabrina Treitz
Updated over a week ago

How do I add a badge number to a visitor badge?

Assign badge numbers from your Welkio Access dashboard

Written by Sabrina Treitz
Updated over a week ago

Does Welkio Access have a free trial?

Learn about our 14-day free trial.

Written by Sabrina Treitz
Updated over a week ago

How do I view and manage my billing information?

Only the Account Owner can access the Billing information.

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Written by Michael Zhao
Updated over a week ago

Are there any discounts for schools and nonprofit organizations?

Discount for schools and non-profit organizations.

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Written by Michael Zhao
Updated over a week ago